This offering features a baseline maintenance package for APC's 3-phase UPS
systems. This package includes Start-UP Service, one year warranty coverage of
parts, batteries (internal only), labor, and travel expenses. It also provides
next business day on-site repair service, an annual preventative maintenance
visit, and 7 x 24 telephone technical support, with one hour telephone response
time.
Benefits to Customer:
- Customer resources freed to concentrate on core business focuses
- Assurance of proper installation
- Peace of mind about health of UPS system
- Assurance that the UPS system will be performing to specifications by the
end of the installation and annual visits
- Security against unplanned outage of critical systems
- Full status of all on-site activities delivered to customer
- 24 hour support with 1 hour maximum telephone technical support guaranteed
- Training of support staff on proper use
- Maximize uptime through preventative maintenance
Important Points:
- Available for Silcon UPS Systems only
- Provides first year coverage on new UPS systems
- Includes internal batteries
- Includes proactive parts replacement in years 3-5 if renewed annually with
Annual Maintenance Program
- If off-hours scheduling or 4-hour response is needed, service upgrades are
available
- Parts, labor and travel are included
- Allow for a two week lead time in service scheduling
- Part Number: WSSP1-T
Discounts:
- Multiple units going to the same location that can be serviced on the same
day can qualify for a discount on the Service Products
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